Failed bank transfers take days to reverse and nobody tells you where the money is
Money leaves my account, the recipient never gets it, and the app just says 'pending'. Customer care gives a ticket number and a 'within 24–72 hours'. Sometimes it's two weeks. There's no single place that shows where the money is stuck — sending bank, receiving bank, or the switch — and no one is accountable.
- Who has it
- Anyone using mobile banking transfers, especially in Nigeria
- How often
- Monthly
- Pain
- Seriously hurts
- Would pay
- Would switch banks for a guaranteed reversal time
- Today’s workaround
- Call customer care repeatedly, tweet at the bank, visit a branch with statements.
Who’s building this
Nobody yet. This one’s up for grabs.
I’m building this
Me too
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